pkr10 Privacy
Policy

pkr10 ("pkr10", "we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the pkr10 platform, accessible at pkr10.net. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by pkr10.

This policy applies to all users of the pkr10 website and gaming services, including registered players in Pakistan and internationally. By registering a pkr10 account or using any feature of our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Privacy Policy should be read alongside the pkr10 Terms & Conditions and our Responsible Gaming Policy, both of which contain additional provisions relevant to your use of the platform.

For the purposes of applicable data protection law, pkr10 is the data controller responsible for your personal data collected through the pkr10 platform. As data controller, pkr10 determines the purposes and means of processing personal data collected from players and visitors.

pkr10 is licensed internationally and operates in compliance with data protection obligations applicable in the jurisdictions in which it provides services. Where processing of personal data is carried out by third-party service providers on behalf of pkr10, such providers act as data processors and are contractually bound to process personal data only in accordance with pkr10's instructions and applicable data protection law.

pkr10 collects only the personal data that is necessary for the operation of the platform, fulfilment of legal obligations, and delivery of the services you have requested. The categories of personal data we collect include, but are not limited to, the following:

pkr10 does not collect or process sensitive personal data categories such as racial or ethnic origin, religious beliefs, health conditions, or biometric data, except where identity document photographs are submitted as part of the KYC process, in which case they are used solely for identity verification purposes and deleted after verification is confirmed.

pkr10 collects personal data through the following means:

• Direct interaction: Data you provide when registering a pkr10 account, completing KYC verification, making deposits or withdrawals, contacting our support team, or participating in promotions.
• Automated technologies: Data collected automatically as you interact with the pkr10 platform, including through cookies, server logs, and analytics tools. This includes your IP address, device fingerprint, session data, and game activity logs.
• Identity verification providers: During KYC checks, pkr10 may use third-party identity verification services to cross-reference the information you provide. These providers return a verification result and risk score; they do not retain your documents beyond the verification period.
• Payment processors: When you make a deposit or withdrawal via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, or USDT TRC20, our payment processor partners transmit transaction confirmation data to pkr10 for reconciliation and fraud prevention.
• Anti-fraud and AML screening: pkr10 may receive data from anti-money laundering and fraud screening services that help us identify suspicious financial patterns and ensure compliance with applicable AML regulations.

pkr10 processes personal data only where a lawful basis exists for doing so under applicable data protection law. The following table outlines the primary purposes for which pkr10 processes personal data and the corresponding legal basis:

pkr10 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data is shared only in the following limited circumstances:

• Payment processors: Transaction data is shared with our payment processing partners (including JazzCash, EasyPaisa, and banking partners) to the extent required to process your deposits and withdrawals.
• Identity verification providers: Identity documents and biometric reference photographs are shared with licensed KYC providers solely for verification purposes. These providers are contractually prohibited from retaining or independently using your data.
• Game content providers: Game providers such as Evolution Gaming, Pragmatic Play, and PG Soft receive a player identifier (not your full personal details) to authenticate your gaming session. They do not receive your name, contact details, or financial information.
• Fraud and AML screening services: Transaction and identity data may be passed to regulated fraud prevention and anti-money laundering screening services for compliance purposes.
• Legal and regulatory authorities: pkr10 may disclose personal data to relevant authorities where required by law, court order, or regulatory direction — including in connection with AML investigations. Such disclosures are made without prior notice to the affected player where legally required.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of pkr10's assets, player data may be transferred to the acquiring entity, subject to equivalent data protection commitments.

pkr10 uses cookies and similar tracking technologies on its platform to provide essential functionality, improve user experience, and analyse platform performance. The following categories of cookies are used:

• Essential cookies: These are strictly necessary for the pkr10 platform to function. They manage your login session, maintain your PKR wallet state, and handle security authentication. These cookies cannot be disabled without affecting your ability to use the platform.
• Analytical cookies: These help pkr10 understand how players navigate the platform — which games are most popular, where players encounter difficulties, and which sections of the site perform best. This data is aggregated and anonymised.
• Functional cookies: These remember your preferences such as language selection (English/Urdu), preferred game categories, and display settings so you do not need to reset them on every visit.
• Security cookies: Used for fraud detection purposes, including identifying unusual login patterns, bot activity, and suspicious access attempts on pkr10 accounts.

You can manage cookie preferences through your browser settings. However, disabling essential cookies will prevent you from logging in to your pkr10 account. pkr10 does not use third-party advertising cookies or pass cookie data to advertising networks.

pkr10 implements appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the pkr10 platform, including on 4G mobile connections via Jazz, Telenor, Zong, and Ufone.
• Encryption at rest for all stored personal data and financial records.
• Bcrypt hashing of all account passwords — pkr10 staff cannot view your password in plaintext.
• Role-based access controls ensuring that only authorised pkr10 personnel with a legitimate business need can access personal data.
• Two-factor authentication (2FA) availability for all pkr10 accounts via SMS verification.
• Regular security audits and penetration testing of the pkr10 platform infrastructure.
• Real-time monitoring systems that detect and alert on anomalous login activity and suspicious transactions.

pkr10 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The general retention periods pkr10 applies are as follows:

• Account data: Retained for the duration of your active pkr10 account, and for a minimum of five (5) years following account closure, in compliance with AML and financial record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the completion of verification, as required by applicable anti-money laundering regulations. After the mandatory retention period, documents are securely deleted.
• Transaction records: All deposit and withdrawal records are retained for a minimum of seven (7) years for audit and regulatory compliance purposes.
• Gaming logs: Retained for a minimum of three (3) years following the relevant gaming session, for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Live chat and email records with our support team are retained for two (2) years from the date of the last interaction.
• Marketing consent records: Consent and opt-out records are retained for as long as your pkr10 account remains active, and for two (2) years following account closure.

Subject to applicable data protection law and certain lawful exemptions, you have the following rights in relation to your personal data held by pkr10:

• Right of Access: You have the right to request a copy of the personal data pkr10 holds about you, together with information about how it is being used.
• Right to Rectification: If any personal data pkr10 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly through your pkr10 account settings.
• Right to Erasure: You may request deletion of personal data held by pkr10, subject to limitations where retention is required by law (for example, AML record-keeping obligations). pkr10 will inform you of any such limitations at the time of your request.
• Right to Restriction: You may request that pkr10 restrict the processing of your personal data in certain circumstances, for example while a rectification request is under review.
• Right to Portability: Where processing is based on consent or performance of a contract, and is carried out by automated means, you have the right to request that pkr10 provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of pkr10's legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

pkr10 may send you marketing communications about new games, promotional bonuses, PSL season betting offers, and other pkr10 platform features. Marketing communications are only sent where you have given your explicit consent during registration or subsequently through your account preferences.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link included in every pkr10 marketing email.
• Updating your communication preferences in the pkr10 account settings panel.
• Contacting the pkr10 support team and requesting removal from all marketing lists.

Opting out of marketing communications does not affect your receipt of service-related notifications such as transaction confirmations, withdrawal approvals, security alerts, or account verification messages. These transactional communications are sent regardless of marketing preferences as they are necessary for the operation of your account.

The pkr10 platform integrates with a number of third-party service providers to deliver its full range of features. These providers are carefully selected and are contractually bound to handle personal data only in accordance with pkr10's instructions and applicable data protection law. The categories of third-party providers that may process personal data on behalf of pkr10 include:

• Payment processing providers (JazzCash, EasyPaisa, and partner banks including HBL, UBL, Meezan Bank, Allied Bank)
• Identity verification and KYC service providers
• Casino game content providers (Evolution Gaming, Pragmatic Play, PG Soft, Ezugi)
• Customer support platform providers
• Fraud detection and anti-money laundering screening services
• Cloud infrastructure and data hosting providers
• Analytics and platform performance monitoring services

pkr10 does not permit any third-party provider to use player personal data for their own independent commercial purposes. All third-party data processing agreements include provisions requiring compliance with applicable data protection standards.

The pkr10 platform is strictly for individuals aged 21 years and above. pkr10 does not knowingly collect personal data from individuals under the age of 21. If pkr10 becomes aware that personal data has been collected from a minor, it will immediately suspend the relevant account, delete the associated data, and refund any deposits to the payment source.

If you are a parent or guardian and believe that a minor in your care has registered a pkr10 account or provided personal data to us, please contact the support team immediately at [email protected]. pkr10 will take prompt action to close the account and remove the data from our systems.

pkr10 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the structure of the pkr10 platform. The date of the most recent revision is shown at the top of this document.

Where changes to this Privacy Policy are material — meaning they significantly affect the manner in which pkr10 processes your personal data — we will notify registered players via email and/or on-site notification in advance of the changes taking effect. For non-material updates (such as clarifications of existing provisions), the revised policy will simply be published at pkr10.net/privacy-policy with an updated effective date.

Your continued use of the pkr10 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or pkr10's processing of your personal data, please contact us using the following details. Our support team is available 24 hours a day, seven days a week.

You may also find answers to common questions about account data and privacy in our FAQ section.